Refund Policy
Effective date: August 1, 2026
1. Scope
This policy applies to one-time paid access and digital services for Junsheng AI Brain, operated by Junsheng Global Media LLC.
2. Payment provider
Paddle acts as merchant of record and processes payments, applicable taxes, billing communications, and eligible refunds. Your receipt identifies the applicable Paddle transaction.
3. No automatic renewal
The 15-day and 30-day access options are one-time purchases and do not renew automatically. No cancellation is required to prevent another charge. Access continues until the purchased period ends, then the account returns to the free plan unless you choose to purchase again.
4. Refund eligibility
Refund requests are reviewed under applicable consumer law, Paddle's buyer terms and refund policy, and the circumstances of the transaction. A refund may be available when:
- Applicable law grants a cancellation, withdrawal, or refund right.
- A duplicate or unauthorized charge is confirmed.
- A material technical defect prevents access to the purchased service and cannot be resolved within a reasonable time.
- The service was materially different from the description presented at checkout.
- Paddle or Junsheng approves a discretionary full or partial refund.
Except where required by law or approved under the circumstances above, completed digital service periods and consumed contact credits are generally non-refundable.
5. How to request a refund
- Open the purchase receipt sent by Paddle and select its receipt or support link.
- Alternatively, visit paddle.net and use the buyer support options.
- You may also contact muzi@junshengmedia.com with your account email, transaction number, purchase date, and reason for the request.
Please do not email payment card numbers or other sensitive financial information.
6. Processing time
Approved refunds are returned to the original payment method where possible. Processing times depend on Paddle, the payment method, and the customer's financial institution. Access or credits associated with a refunded purchase may be removed when the refund is approved.
7. Changes to this policy
We may update this policy before or after paid plans launch. The version presented at the time of purchase, together with mandatory consumer rights and applicable Paddle buyer terms, will govern the transaction.