Refund Policy

1. Scope

This policy applies to paid subscriptions and digital services for Junsheng AI Brain, operated by Junsheng Global Media LLC.

2. Payment provider

Paddle acts as merchant of record and processes payments, applicable taxes, billing communications, and eligible refunds. Your receipt identifies the applicable Paddle transaction.

3. Monthly renewal and cancellation

Starter and Pro renew automatically each month until canceled. You may cancel through Paddle's customer portal or buyer support. Unless Paddle, checkout, or applicable law states otherwise, cancellation prevents future renewals and access continues through the already-paid billing period before the account returns to available Free access.

4. Refund eligibility

Refund requests are reviewed under applicable consumer law, Paddle's buyer terms and refund policy, and the circumstances of the transaction. A refund may be available when:

• Applicable law grants a cancellation, withdrawal, or refund right.
• A duplicate or unauthorized charge is confirmed.
• A material technical defect prevents access to the purchased service and cannot be resolved within a reasonable time.
• The service was materially different from the description presented at checkout.
• Paddle or Junsheng approves a discretionary full or partial refund.

Except where required by law or approved under the circumstances above, completed digital service periods and consumed contact credits are generally non-refundable.

5. How to request a refund

1. Open the purchase receipt sent by Paddle and select its receipt or support link.
2. Alternatively, visit paddle.net and use the buyer support options.
3. You may also contact [email protected] with your account email, transaction number, purchase date, and reason for the request.

Please do not email payment card numbers or other sensitive financial information.

6. Processing time

Approved refunds are returned to the original payment method where possible. Processing times depend on Paddle, the payment method, and the customer's financial institution. Access or credits associated with a refunded purchase may be removed when the refund is approved.

7. Changes to this policy

We may update this policy before or after paid plans launch. The version presented at the time of purchase, together with mandatory consumer rights and applicable Paddle buyer terms, will govern the transaction.

8. Contact